Smart Home Consultant: In-Home Design & Security

ADT Security Services; Columbia, Northern (SC, KY); Hybrid; USD 60,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Short- and long-term disability

Life insurance

Paid time off

Culture of professional development

Flexible work schedule

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security setup that protects what they value most. You will blend hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You will activate systems and educate customers on our app and features to fit their needs. In this role, you’ll conduct in-home consultations, install hardware, troubleshoot questions, and build

Qualifications

• High school diploma or equivalent.
• Valid driver's license and clean driving record; location-based licensing may be needed.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude

Home network understanding

Interpersonal skills

Adaptability

Learning mindset

Physical ability

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security setup that protects what they value most. You will blend hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You will activate systems and educate customers on our app and features to fit their needs. In this role, you’ll conduct in-home consultations, install hardware, troubleshoot questions, and build