Smart Home Consultant — In-Home Design & Install Pro

ADT; Little Rock (AR); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Company vehicle

Job summary

ADT is recruiting a Smart Home Consultant to guide residential customers in designing a security-focused home setup. You’ll blend hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You will activate systems, educate customers on our app and features, and ensure solutions fit their needs. Prior experience in in-home consultations is valued.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; location-based licensing may be needed.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advising customers on best system design and setup for safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer service

Technical aptitude

Sales

In-home consultations

Education

High school diploma

Tools

Smart devices

Job description

ADT is recruiting a Smart Home Consultant to guide residential customers in designing a security-focused home setup. You’ll blend hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You will activate systems, educate customers on our app and features, and ensure solutions fit their needs. Prior experience in in-home consultations is valued.