Smart Home Consultant — In-Home Installations & Upsell Rewards

ADT; Duluth (GA); On-site; USD 55,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Disability, life insurance, and well‑‑

Paid time off

Company vehicle provided

Job summary

ADT, a leading smart home security provider, seeks a Smart Home Consultant to guide residential customers in designing a secure home setup. You will blend hands-on installation with consultative sales and educate customers on our app and features to fit their unique needs.

You will deliver in-home assessments, install devices, troubleshoot questions, and drive long-term customer confidence while identifying upsell opportunities that enhance protection.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; location-based licensing may be required.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and home networks.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ lbs, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer’s existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long-term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

Skills

Customer-focused communication

Technical aptitude

Home network concepts

System design advice

Continuous learning

Physical ability

Education

High school diploma or equivalent

Job description

ADT, a leading smart home security provider, seeks a Smart Home Consultant to guide residential customers in designing a secure home setup. You will blend hands-on installation with consultative sales and educate customers on our app and features to fit their unique needs.

You will deliver in-home assessments, install devices, troubleshoot questions, and drive long-term customer confidence while identifying upsell opportunities that enhance protection.