In-Home Smart Home Consultant | Install, Educate, Upsell

ADT; Maumee (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Disability and life insurance

Paid time off

Job summary

ADT is actively seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You will blend hands-on installation with consultative sales, educating customers on app features and ensuring solutions fit unique needs.

Role requires in-home visits, installation of security devices, and ongoing customer onboarding. Excellent communication and a proactive support mindset are essential to success at ADT.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; additional licensing may be needed based on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer communication

Technical aptitude

Home networking

Consultative selling

Education

High school diploma or equivalent

Job description

ADT is actively seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You will blend hands-on installation with consultative sales, educating customers on app features and ensuring solutions fit unique needs.

Role requires in-home visits, installation of security devices, and ongoing customer onboarding. Excellent communication and a proactive support mindset are essential to success at ADT.