Building Controls Service Scheduler & Operations Lead

Automatic Building Controls, LLC; Chicago (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Automatic Building Controls, Inc. / FIX Consulting, LLC seeks a proactive Service Coordinator to manage service scheduling, dispatching, and customer communications for building automation projects.

The role involves coordinating field engineers, managing service orders, and ensuring timely delivery of parts and services across multiple sites. The ideal candidate will have experience in building controls or HVAC, strong organizational and communication skills, and proficiency with Microsoft

Qualifications

• Experience in service coordination or scheduling.
• Experience in building controls, HVAC preferred.
• Proficiency with Microsoft Office.

Responsibilities

• Coordinate and schedule service appointments for maintenance, repairs, and installation of building control systems.
• Assign field engineers to jobs based on skill and availability.
• Monitor and adjust schedules for urgent requests or changes.
• Serve as primary point of contact for customers needing service support and communicate timelines.
• Provide updates on progress, arrivals, and timelines to customers and internal stakeholders.
• Create and manage service orders with scope, location, and customer details.
• Track open service requests and provide status updates.
• Coordinate procurement and inventory for parts and materials.
• Ensure field engineers have tools and equipment for tasks.
• Schedule routine vehicle maintenance and keep records of usage and inventory.
• Identify opportunities for process improvements in service delivery and customer experience.
• Maintain records of service requests, work completed, and costs; generate activity reports.
• Assist in tracking service contracts, warranties, and maintenance schedules.
• Coordinate reporting for union employees and payroll; ensure compliance with CBAs and labor laws; liaise with HR and finance.
• Coordinate purchasing and procurement from approved vendors; negotiate terms and pricing.
• Develop and execute social media strategies to promote building automation services.
• Support onboarding of new employees with training and compliance documentation.

Skills

Service coordination

Scheduling

Administrative support

Tools

Microsoft Office Suite

CRM systems

Job description

Automatic Building Controls, Inc. / FIX Consulting, LLC seeks a proactive Service Coordinator to manage service scheduling, dispatching, and customer communications for building automation projects.

The role involves coordinating field engineers, managing service orders, and ensuring timely delivery of parts and services across multiple sites. The ideal candidate will have experience in building controls or HVAC, strong organizational and communication skills, and proficiency with Microsoft