Slots Manager | Overnight Ops & Guest Experience Lead

MGM Resorts; Town of Springfield (WI); On-site; USD 61,000 - 81,000; Full time

Benefits offered by this job

Wellness programs

Hotel stay discounts

Free meals in employee dining room

Free parking

Healthcare and time-off options

Career development programs

Job summary

MGM Resorts International in Springfield, MA is seeking a Slots Manager to lead day-to-day slot operations, coach staff, ensure guest service excellence, and safeguard assets on the casino floor. The role requires hands-on leadership, the ability to resolve issues quickly, and strong regulatory awareness, with overnight shifts 7pm-3am or 11pm-7am and weekend availability.

If you excel in a fast-paced hospitality setting and can inspire a team while upholding SHOW standards, you will thrive in

Qualifications

• High School Diploma or GED required.
• 2+ years of experience in a customer service environment.

Responsibilities

• Oversee day-to-day slot operations and ensure team performance.
• Coach hourly staff and mentor employees to meet standards.
• Ensure guest service excellence and protect company assets.
• Maintain compliance with departmental policies and regulatory requirements.
• Provide instruction, training and implementation of service programs to staff.
• Resolve guest and employee issues professionally and effectively.
• Manage projects with attention to detail and deadlines.
• Delegate duties using SHOW as the basis for guest engagement.
• Maintain inventory of equipment and sensitive keys during shifts.

Skills

Leadership

Customer service

People management

Regulatory compliance

Education

High School Diploma or GED

Job description

MGM Resorts International in Springfield, MA is seeking a Slots Manager to lead day-to-day slot operations, coach staff, ensure guest service excellence, and safeguard assets on the casino floor. The role requires hands-on leadership, the ability to resolve issues quickly, and strong regulatory awareness, with overnight shifts 7pm-3am or 11pm-7am and weekend availability.

If you excel in a fast-paced hospitality setting and can inspire a team while upholding SHOW standards, you will thrive in