Slot Manager: Lead a Dynamic East Coast Casino Floor

MGM Resorts International; Harbor (OR); In loco; USD 70.000 - 93.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Dining discounts

Free parking

Discount programs

Time off benefits

Descrizione del lavoro

MGM Resorts National Harbor is seeking a Slot Manager to lead a high-energy team on the East Coast gaming floor, championing the S.H.O.W. service standards and driving operational excellence.

You will mentor hourly staff, drive guest satisfaction, and manage day-to-day operations while aligning with company policies and standards. This role offers growth opportunities within the MGM Resorts portfolio.

Competenze

• Two years of customer service experience at a similar resort setting.
• Previous slots supervisory/management experience preferred.
• Strong communication and leadership abilities are essential.

Mansioni

• Assist the Senior Slot Managers with HR responsibilities including training and documentation.
• Engage employees, foster a positive environment, resolve issues, and retain top performers.
• Mentor hourly staff and ensure departmental standards and goals are understood and met.
• Deliver guest service aligned with standards and manage team expectations.

Conoscenze

Customer service experience

Slot supervisory/management

Formazione

High school diploma or GED

Descrizione del lavoro

MGM Resorts National Harbor is seeking a Slot Manager to lead a high-energy team on the East Coast gaming floor, championing the S.H.O.W. service standards and driving operational excellence.

You will mentor hourly staff, drive guest satisfaction, and manage day-to-day operations while aligning with company policies and standards. This role offers growth opportunities within the MGM Resorts portfolio.