VIP Casino Host & Guest Experience Lead

MGM Resorts International

Springfield (MO)

On-site

USD 48,000 - 65,000

Full time

10 days ago

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Benefits offered by this job

Healthcare benefits

Wellness programs

Discounts with partners

Free meals in employee dining room

Job summary

MGM Resorts International in Springfield is seeking a Casino Executive Host to maintain and grow our casino guest base while delivering exceptional service and personalized experiences for high-value clients. You will execute incentives, monitor activity, and ensure privacy and compliance across operations.

The role requires 1+ year in hotel/casino VIP services, flexible shifts including days and nights, and eligibility to work in the United States.

Qualifications

1+ year of relevant experience in hotel operations, casino marketing or VIP services.
Willing to work flexible shifts including days and evenings, weekends, and holidays.
Proof of eligibility to work in the country located.

Responsibilities

Evaluate customers’ casino activity to provide incentives and approve comps and allowances (e.g., rooms, food, beverages, event tickets, promotional chips, and free play).
Maintain and develop the property’s customer base through regular interactions and personalized service.
Greet customers from assigned regions during check-in and check-out, ensuring their satisfaction throughout their stay.
Process reservations using OPERA, and PATRON management systems.
Grant marker authorization limits to qualifying customers, when authorized.
Attend special events to promote marketing efforts and engage with guests.
Maintain confidentiality of customer information while complying with company policies regarding privacy.
Resolve customer disputes and complaints to ensure satisfaction for both the customer and the company.
Comply with all local laws, Title 31, and attend mandatory compliance and training sessions.