VIP Casino Host: Elite Guest Relations & Perks

MGM Resorts International; Springfield (MA); Sur place; USD 48 000 - 65 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

Time off benefits

Discounts on hotel, dining and events

Free meals

Résumé du poste

MGM Resorts International is seeking a Casino Executive Host in Springfield, MA to protect and grow our elite guest base and deliver personalized service. The role emphasizes optimizing player experiences, coordinating with marketing, and ensuring compliance with company policies at all times.

You will engage with guests across the property, manage reservations, and support efforts to provide premier comps and rewards, while maintaining strict privacy and high service standards.

Qualifications

• 1+ year of prior relevant experience in hotel operations, casino marketing, VIP services or table games.
• Willingness to work flexible schedules including days, swing shifts, weekends and holidays.
• Proof of eligibility to work in the country located.

Responsabilités

• Evaluate customers' casino activity to provide incentives and approve comps and allowances (rooms, food, beverage, event tickets, promotional chips, free play).
• Maintain and develop the property's customer base through regular interactions and personalized service.
• Greet customers during check-in/check-out, ensuring satisfaction throughout their stay.
• Process reservations using OPERA and PATRON management systems.
• Grant marker authorization limits to qualifying customers when authorized.
• Attend special events to promote marketing efforts and engage with guests.
• Maintain confidentiality of customer information and comply with privacy policies.
• Resolve customer disputes and complaints to ensure satisfaction for customer and company.
• Comply with local laws, Title 31, and attend mandatory compliance and training sessions.

Connaissances

VIP services

Hotel operations

Casino marketing

Customer relations

Outils

OPERA system

PATRON system

Description du poste

MGM Resorts International is seeking a Casino Executive Host in Springfield, MA to protect and grow our elite guest base and deliver personalized service. The role emphasizes optimizing player experiences, coordinating with marketing, and ensuring compliance with company policies at all times.

You will engage with guests across the property, manage reservations, and support efforts to provide premier comps and rewards, while maintaining strict privacy and high service standards.