Slots Manager - MGM Springfield

MGM Resorts; Town of Springfield (WI); On-site; USD 61,000 - 81,000; Full time

Benefits offered by this job

Wellness programs

Hotel stay discounts

Free meals in employee dining room

Free parking

Healthcare and time-off options

Career development programs

Job summary

MGM Resorts International in Springfield, MA is seeking a Slots Manager to lead day-to-day slot operations, coach staff, ensure guest service excellence, and safeguard assets on the casino floor. The role requires hands-on leadership, the ability to resolve issues quickly, and strong regulatory awareness, with overnight shifts 7pm-3am or 11pm-7am and weekend availability.

If you excel in a fast-paced hospitality setting and can inspire a team while upholding SHOW standards, you will thrive in

Qualifications

• High School Diploma or GED required.
• 2+ years of experience in a customer service environment.

Responsibilities

• Oversee day-to-day slot operations and ensure team performance.
• Coach hourly staff and mentor employees to meet standards.
• Ensure guest service excellence and protect company assets.
• Maintain compliance with departmental policies and regulatory requirements.
• Provide instruction, training and implementation of service programs to staff.
• Resolve guest and employee issues professionally and effectively.
• Manage projects with attention to detail and deadlines.
• Delegate duties using SHOW as the basis for guest engagement.
• Maintain inventory of equipment and sensitive keys during shifts.

Skills

Leadership

Customer service

People management

Regulatory compliance

Education

High School Diploma or GED

Job description

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an Slots Manager , you'll bring hands-on leadership experience to oversee day-to-day slot operations, ensuring team performance, guest service excellence, and protection of company assets. This role is ideal for a proven people leader with experience in customer-facing or hospitality environments who can coach employees, manage compliance, and resolve issues in a fast-paced gaming setting. You'll support shift leadership while modeling service standards and regulatory responsibility on the casino floor.

THE DAY-TO-DAY:

• Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
• Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards
• Effectively develop and mentor hourly employees to support employees' career goals and to ensure all departmental standards and goals are understood and met
• Deliver a level of guest service which is consistent with the company's and property's core service standards
• Manage team expectations, ensuring compliance with departmental and company policies
• Provide instruction, training and implementation of service and other company programs to staff
• Research and resolve guest and / or employee issues effectively and professionally
• Manage, organize, and complete assigned projects with attention to detail within the established deadline
• Delegate job duties and tasks to employee's utilizing SHOW as the basis for guest engagement
• Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for
• Protect the confidentiality of company files and documents under immediate control
• Assist the Shift Manager with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members

THE IDEAL CANDIDATE:

• Has a High School Diploma or GED
• 2+ years of prior relevant experience in a customer service environment
• Prior management experience is preferred
• Must be able and willing to work Full-time schedule, Overnights starting at 7pm-3am or 11pm-7am to include weekends and holidays

THE PERKS & BENEFITS:

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.
• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
• Savor delicious meals for free in our employee dining room.
• Park with ease-whether you're on or off shift, it's free!
• From healthcare to financial support and generous time-off options, we've got you covered.
• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19848

Pay Range:

The pay range for this role is: $60,700.00 - $80,900.00 This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

This position is eligible to participate in the Company's incentive plan.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.