Slots Manager: Lead Guest Service & Team Performance

MGM Resorts International; Springfield (MA); On-site; USD 61,000 - 81,000; Full time

Benefits offered by this job

Free employee dining

Free parking

Health/Dental/Vision insurance

401(k)

Job summary

MGM Resorts International is seeking a Slots Manager for MGM Springfield in Springfield, MA. Lead slot operations, coach a team, and ensure guest service excellence while protecting company assets on a fast-paced casino floor.

The ideal candidate has leadership experience in hospitality or customer service, with a High School Diploma or GED and 2+ years in service roles. This full-time position requires overnight availability and weekend/holiday coverage.

Qualifications

• High School Diploma or GED is required.
• 2+ years of experience in a customer service environment is required.
• Previous management experience is preferred.

Responsibilities

• Oversee day-to-day slot operations and drive performance.
• Coach and mentor hourly staff to meet service standards.
• Ensure guest service excellence and protect company assets.
• Ensure compliance with policies and regulatory requirements on the casino floor.
• Provide instruction, training, and development to staff; manage shift coverage.
• Resolve guest and employee issues professionally and promptly.

Skills

Customer service experience

Leadership

Team management

Education

High School Diploma or GED

Job description

MGM Resorts International is seeking a Slots Manager for MGM Springfield in Springfield, MA. Lead slot operations, coach a team, and ensure guest service excellence while protecting company assets on a fast-paced casino floor.

The ideal candidate has leadership experience in hospitality or customer service, with a High School Diploma or GED and 2+ years in service roles. This full-time position requires overnight availability and weekend/holiday coverage.