Slot Operations Manager: Lead, Guest Experience

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking a seasoned Slots Operations leader to support the Slots Director in opening the casino and ensuring smooth ongoing operations. You will hire, train and develop procedures to maximize efficiency and guest satisfaction.

In this role you will ensure compliance with gaming laws, oversee staffing decisions, coach staff, and promote Lean initiatives to improve service scores while protecting assets.

Qualifications

• Bachelor's degree or 3-5 years equivalent training required.
• 2 to 4 years' experience in Casino/Gaming Operations.
• At least 2 years supervisory experience in a Casino Environment.

Responsibilities

• Support the Slots Director in onboarding and training for the casino grand opening and ongoing operations.
• Maintain knowledge of local, state, and federal gaming laws and internal controls.
• Lead initiatives to improve guest service and customer service scores.
• Evaluate staffing and scheduling to meet business demands.
• Apply Lean principles to ensure quality and service improvements.
• Protect assets and ensure proper procedures across slot operations.
• Coach and develop assigned personnel and promote teamwork and leadership.

Skills

Leadership

Communication

Organizational skills

Analytical skills

Regulatory compliance

Team player

Education

Bachelor's degree or equivalent

Tools

Lean principles

Kaizen

Job description

Hard Rock Casino Cincinnati is seeking a seasoned Slots Operations leader to support the Slots Director in opening the casino and ensuring smooth ongoing operations. You will hire, train and develop procedures to maximize efficiency and guest satisfaction.

In this role you will ensure compliance with gaming laws, oversee staffing decisions, coach staff, and promote Lean initiatives to improve service scores while protecting assets.