Slot Operations Lead: Mentor & Elevate the Casino Team

Fairmount Park; Collinsville (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Short-term disability

Long-term disability

401(k)

Job summary

Fairmount Park Casino & Racing is seeking an experienced Slot Operations Leader to oversee all slot attendants and day-to-day operations. You will mentor staff, manage on-duty slot activities, support attendants, and coordinate with regulatory bodies.

The role requires problem-solving, training, and ensuring guest satisfaction. Ideal candidates bring 2–3 years in slot operations or casino leadership, strong communication, and proficiency with slot management systems and Microsoft Office.

Qualifications

• Must be 21 years of age or older.
• Must be able to obtain and maintain a gaming license.
• High school diploma or equivalent required.
• 2–3 years in slot operations or casino leadership roles.
• Excellent communication skills required.
• Ability to organize, delegate, and manage multiple projects.
• Working knowledge of slot management systems and Microsoft Office.

Responsibilities

• Mentor team members to provide superior guest service.
• Oversee all slot operations while on duty.
• Support Slot Attendants and respond to guest correspondence and regulatory inquiries.
• Troubleshoot slot-related issues independently.
• Train and develop Slot team members through education and coaching.
• Perform other duties as assigned.

Skills

Guest service

Communication

Leadership

Mentoring

Team management

Organization

Education

High school diploma or equivalent

Tools

Slot management systems

Microsoft Office

Job description

Fairmount Park Casino & Racing is seeking an experienced Slot Operations Leader to oversee all slot attendants and day-to-day operations. You will mentor staff, manage on-duty slot activities, support attendants, and coordinate with regulatory bodies.

The role requires problem-solving, training, and ensuring guest satisfaction. Ideal candidates bring 2–3 years in slot operations or casino leadership, strong communication, and proficiency with slot management systems and Microsoft Office.