Lead Slot Operations Supervisor

Hard Rock International; Rockford (IL); Hybrid; USD 48,000 - 62,000; Full time

Job summary

Hard Rock Casino Rockford is seeking a Supervisor of Slot Operations to oversee the slot floor, ensure guest satisfaction, and enforce policies. You will lead the Slot Department, train staff, and address issues to maintain a high standard of service and compliance with regulations.

The role requires proven supervisory experience, knowledge of gaming regulations, and the ability to manage a dynamic casino environment, including holidays and weekends.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year supervisory experience preferred.
• Prior slot or gaming industry experience strongly preferred.
• Must obtain/maintain all licenses per federal, state and Illinois Gaming Commission.

Responsibilities

• Supervise assigned areas in the Slot Department.
• Ensure compliance with policies, procedures, and regulations.
• Train, counsel, and discipline employees as needed.
• Manage team performance and guest service on the slot floor.
• Adhere to Illinois Gaming Regulations and company policies.

Skills

Guest service

Supervision

Training & development

Discipline handling

Education

High school diploma or equivalent

Tools

Gaming equipment knowledge

Job description

Hard Rock Casino Rockford is seeking a Supervisor of Slot Operations to oversee the slot floor, ensure guest satisfaction, and enforce policies. You will lead the Slot Department, train staff, and address issues to maintain a high standard of service and compliance with regulations.

The role requires proven supervisory experience, knowledge of gaming regulations, and the ability to manage a dynamic casino environment, including holidays and weekends.