Slot Operations Lead — Guest Experience & Strategy

Caesars Entertainment Corporation; Baltimore (MD); On-site; USD 65,000 - 79,000; Full time

Job summary

Caesars Entertainment Corporation is seeking a Slot Operations Leader to support the Director of Slots in driving operational initiatives, leading the Slots Team, and ensuring compliance with gaming laws and internal controls.

The role focuses on staffing, budgeting, and delivering superior guest service while aligning with company procedures and policies. A strong managerial background in casino/beverage operations and effective communication are essential.

Qualifications

• Bachelor’s degree or 3-5 years equivalent training/experience.
• Strong managerial, coaching and leadership skills.
• Strong gaming, managerial and administrative skills.
• 4 to 6 years experience in Casino/Beverage Operations.
• Demonstrated ability to communicate effectively, both verbal and written.
• Demonstrated ability to deal effectively with employees at all levels.
• Strong organizational and analytical skills.
• Computer literacy.
• Ability to handle complex and emotional issues.
• Act as a role model to other employees and always leads by example.
• Adhere to all regulatory, company and department policies and procedures.
• Must project professionalism and possess excellent verbal and written communication skills.
• Professional appearance.
• Team player.

Responsibilities

• Support the Director of Slots in all departmental initiatives and operations.
• Lead the Slots Team and ensure staffing meets business demands.
• Maintain knowledge of local gaming laws and internal controls.
• Monitor expenses to operate within established budgets.
• Improve guest service and customer service scores.
• Collaborate with surveillance and other departments to protect assets.

Skills

Leadership

Communication skills

Analytical skills

Team player

Education

Bachelor’s degree or 3-5 years experience in casino/beverage operations

4-6 years experience in Casino/Beverage Operations

Job description

Caesars Entertainment Corporation is seeking a Slot Operations Leader to support the Director of Slots in driving operational initiatives, leading the Slots Team, and ensuring compliance with gaming laws and internal controls.

The role focuses on staffing, budgeting, and delivering superior guest service while aligning with company procedures and policies. A strong managerial background in casino/beverage operations and effective communication are essential.