Slot Operations Lead — Guest Experience Champion

Arizona Charlie’s Decatur and Boulder; Boulder (CO); On-site; USD 25,000 - 36,000; Full time

Job summary

Fresca, LLC is seeking a Lead Slot Attendant to oversee daily Slot department operations in a guest-focused casino environment. You will coordinate the team, maintain service standards, and lead by example during your shift.

The role requires strong communication, reliability, and the ability to resolve issues promptly while ensuring compliance with gaming regulations. A minimum of 1 year in slot operations is preferred, with a focus on safety and guest satisfaction.

Qualifications

• 1 year of slot operations experience.
• Ability to guide and motivate peers in a high-volume or guest-facing environment.
• Strong verbal communication and interpersonal skills to deliver coaching, relay expectations, and assist in conflict resolution.
• Reliable and organized with the ability to prioritize tasks and support shift coordination.
• Flexible to adapt to changing business needs, schedules, and guest volumes.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to access and input information using a moderately complex computer system.

Responsibilities

• Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards.
• Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety.
• Serve as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as needed.
• Monitor assigned slot section(s), respond to service calls, process jackpots, and perform minor machine repairs.
• Ensure accuracy and accountability in voucher fills, printer refills, counterfeit bill inspection, and jackpot data entry.
• Maintain professional and friendly interactions while assisting guests and team members on the casino floor.
• Communicate effectively with slot attendants and other departments via radio to ensure smooth shift transitions and service coordination.
• Coordinate with Casino Operations and Security to report irregularities, suspicious behavior, or incidents requiring management attention.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned

Skills

Slot operations

Team leadership

Communication

Guest service

Safety awareness

Task prioritization

Computer systems

Education

High School Diploma or equivalent

Job description

Fresca, LLC is seeking a Lead Slot Attendant to oversee daily Slot department operations in a guest-focused casino environment. You will coordinate the team, maintain service standards, and lead by example during your shift.

The role requires strong communication, reliability, and the ability to resolve issues promptly while ensuring compliance with gaming regulations. A minimum of 1 year in slot operations is preferred, with a focus on safety and guest satisfaction.