Slot Manager - MGM National Harbor

MGM Resorts International; Oxon Hill (MD); On-site; USD 70,000 - 93,000; Full time

Benefits offered by this job

Health benefits

Discounts on hotel/food/bev/retail

Free meals for employees

Free parking

Professional development opportunities

Job summary

MGM Resorts International is seeking a Slot Manager at MGM National Harbor on the East Coast to lead a high-energy team and deliver exceptional guest experiences on the casino floor. You will champion SH0W service standards, mentor hourly staff, and drive operational excellence across a premier gaming floor.

The ideal candidate has a high school diploma, at least two years of customer service experience in a resort setting, and preferred prior supervisory/managerial experience in slots.

Qualifications

• Minimum two years of customer service experience in a resort setting.
• Two years of supervisory/managerial experience in slots is preferred.

Responsibilities

• Assist Senior Slot Managers with training, discipline, and documentation of actions for staff.
• Engage employees to foster a positive work environment and retain top performers.
• Maintain open communication with staff to share information and model SH0W standards.
• Develop and mentor hourly staff to support career goals and ensure departmental goals are met.
• Deliver guest service aligned with the company and property's core service standards.

Skills

Customer service

Team leadership

Communication

Education

High school diploma or GED

Job description

National Harbor, Maryland

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Step into the spotlight and lead the excitement on the East Coast’s premier gaming floor! As a Slot Manager at MGM National Harbor, you’ll be the driving force behind an unforgettable guest experience, leading a high-energy team, championing our iconic S.H.O.W. service standards, and setting the stage for operational excellence. If you are a passionate leader who thrives on developing talent, elevating employee engagement, and owning the action of a world-class casino floor, then this role is for you! We offer exceptional career growth and limitless advancement opportunities across the global MGM Resorts portfolio. Join us backstage, take the reins of your career, and deliver moments that matter!

THE DAY-TO-DAY:

• Assist the Senior Slot Managers with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members
• Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
• Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards
• Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met
• Deliver a level of guest service which is consistent with the company’s and property’s core service standards
• Manage team expectations, ensuring compliance with departmental and company policies
• Provide instruction, training and implementation of service and other company programs to staff
• Research and resolve guest and / or employee issues effectively and professionally
• Manage, organize, and complete assigned projects with attention to detail within the established deadline
• Delegate job duties and tasks to employee’s utilizing SHOW as the basis for guest engagement
• Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for
• Protect the confidentiality of company files and documents under immediate control

THE IDEAL CANDIDATE:

• High school diploma, GED, or equivalent
• Two years of customer service experience at a similar resort setting
• Previous slots supervisory/management experience preferred

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Range:

The pay range for this role is:

$69,800.00 - $93,000.00

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

This position is eligible to participate in the Company’s incentive plan.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.