Slot Floor Leader — Elevate Guest Experience & Team Growth

MGM Resorts International; Maryland; Hybrid; USD 70,000 - 93,000; Full time

Benefits offered by this job

Health benefits

Free meals

Free parking

Employee discounts

Job summary

MGM National Harbor is seeking a Slot Manager to lead a dynamic team on Maryland's East Coast gaming floor. You will coach hourly staff, uphold S.H.O.W. service standards, and drive guest satisfaction through operational excellence.

You’ll work with Senior Slot Managers on HR tasks, training, and performance reviews while ensuring compliance with company policies and brand standards. This role offers growth across the MGM Resorts portfolio.

Qualifications

• Two years of customer service experience at a similar resort setting.
• High school diploma, GED, or equivalent.
• Previous slots supervisory/management experience preferred.

Responsibilities

• Assist the Senior Slot Managers with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members.
• Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers.
• Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards.
• Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met.
• Deliver a level of guest service which is consistent with the company’s and property’s core service standards.
• Manage team expectations, ensuring compliance with departmental and company policies.
• Provide instruction, training and implementation of service and other company programs to staff.
• Research and resolve guest and / or employee issues effectively and professionally.
• Manage, organize, and complete assigned projects with attention to detail within the established deadline.
• Delegate job duties and tasks to employee’s utilizing SHOW as the basis for guest engagement.
• Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for.
• Protect the confidentiality of company files and documents under immediate control.

Skills

Customer service

Leadership

Education

High school diploma or GED

Job description

MGM National Harbor is seeking a Slot Manager to lead a dynamic team on Maryland's East Coast gaming floor. You will coach hourly staff, uphold S.H.O.W. service standards, and drive guest satisfaction through operational excellence.

You’ll work with Senior Slot Managers on HR tasks, training, and performance reviews while ensuring compliance with company policies and brand standards. This role offers growth across the MGM Resorts portfolio.