Slot Manager - MGM National Harbor

MGM Resorts International; Maryland; Hybrid; USD 70,000 - 93,000; Full time

Benefits offered by this job

Health benefits

Free meals

Free parking

Employee discounts

Job summary

MGM National Harbor is seeking a Slot Manager to lead a dynamic team on Maryland's East Coast gaming floor. You will coach hourly staff, uphold S.H.O.W. service standards, and drive guest satisfaction through operational excellence.

You’ll work with Senior Slot Managers on HR tasks, training, and performance reviews while ensuring compliance with company policies and brand standards. This role offers growth across the MGM Resorts portfolio.

Qualifications

• Two years of customer service experience at a similar resort setting.
• High school diploma, GED, or equivalent.
• Previous slots supervisory/management experience preferred.

Responsibilities

• Assist the Senior Slot Managers with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members.
• Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers.
• Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards.
• Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met.
• Deliver a level of guest service which is consistent with the company’s and property’s core service standards.
• Manage team expectations, ensuring compliance with departmental and company policies.
• Provide instruction, training and implementation of service and other company programs to staff.
• Research and resolve guest and / or employee issues effectively and professionally.
• Manage, organize, and complete assigned projects with attention to detail within the established deadline.
• Delegate job duties and tasks to employee’s utilizing SHOW as the basis for guest engagement.
• Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for.
• Protect the confidentiality of company files and documents under immediate control.

Skills

Customer service

Leadership

Education

High school diploma or GED

Job description

**THE JOB:**Step into the spotlight and lead the excitement on the East Coast’s premier gaming floor! As a Slot Manager at MGM National Harbor, you’ll be the driving force behind an unforgettable guest experience, leading a high-energy team, championing our iconic S.H.O.W. service standards, and setting the stage for operational excellence. If you are a passionate leader who thrives on developing talent, elevating employee engagement, and owning the action of a world-class casino floor, then this role is for you! We offer exceptional career growth and limitless advancement opportunities across the global MGM Resorts portfolio. Join us backstage, take the reins of your career, and deliver moments that matter!**THE DAY-TO-DAY:** * Assist the Senior Slot Managers with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members* Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers* Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards* Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met* Deliver a level of guest service which is consistent with the company’s and property’s core service standards* Manage team expectations, ensuring compliance with departmental and company policies* Provide instruction, training and implementation of service and other company programs to staff* Research and resolve guest and / or employee issues effectively and professionally* Manage, organize, and complete assigned projects with attention to detail within the established deadline* Delegate job duties and tasks to employee’s utilizing SHOW as the basis for guest engagement* Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for* Protect the confidentiality of company files and documents under immediate control**THE IDEAL CANDIDATE:*** High school diploma, GED, or equivalent* Two years of customer service experience at a similar resort setting* Previous slots supervisory/management experience preferred**THE PERKS & BENEFITS:*** Health & Income Protection benefits (for eligible employees)* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.* Free meals in our employee dining room* Free parking on and off shift* Healthcare, financial, and time off benefits* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19848**Pay Range:**The pay range for this role is:$69,800.00 - $93,000.00This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.This position is eligible to participate in the Company’s incentive plan.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.