Slot Floor Supervisor & Technician Lead

Inn of the Mountain Gods; Northern (KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Inn of the Mountain Gods seeks a Slot Supervisor to oversee daily slot floor operations in a fast-paced resort environment. You will supervise attendants and technicians, coordinate tasks, and ensure service excellence for guests on the casino floor.

The role requires strong supervisory and technical skills, adherence to gaming regulations, and a proactive approach to problem solving. You will schedule staff, monitor performance, and train the team to maintain high standards of reliability and

Qualifications

• High school diploma or GED required.
• 1–2 years of experience in slot operations, technical maintenance, or supervisory roles preferred.
• Electrical/mechanical experience in troubleshooting slot machines is a plus.
• Must be able to obtain and maintain a gaming license.

Responsibilities

• Supervise slot floor operations and team members including attendants and technicians.
• Assign daily tasks and monitor performance to ensure operational efficiency.
• Respond to and resolve guest complaints and machine malfunctions promptly.
• Perform and oversee slot machine transactions, maintenance, and repairs.
• Train team members on customer service, technical procedures, and safety standards.
• Maintain cleanliness and organization of slot areas and machines.
• Draft team member schedules and approve time-off requests.
• Ensure adherence to all regulatory, departmental, and casino policies.
• Perform other duties as assigned to support department and resort success.

Skills

Slot operations

Supervisory experience

Technical maintenance

Customer service

Regulatory compliance

Education

High school diploma or GED

Tools

Electronic test equipment

Handheld communications devices

Job description

Inn of the Mountain Gods seeks a Slot Supervisor to oversee daily slot floor operations in a fast-paced resort environment. You will supervise attendants and technicians, coordinate tasks, and ensure service excellence for guests on the casino floor.

The role requires strong supervisory and technical skills, adherence to gaming regulations, and a proactive approach to problem solving. You will schedule staff, monitor performance, and train the team to maintain high standards of reliability and