Elite Slot Shift Supervisor - World-Class Guest Service

Isleta Resort & Casino; Albuquerque (NM); On-site; USD 42,000 - 66,000; Full time

Job summary

Isleta Resort & Casino in Albuquerque, NM is seeking a Slot Supervisor to oversee slots operations on a shift, ensuring world-class guest service while adhering to tribal, federal, and Isleta regulations. The role involves supervising Floor Attendants, managing scheduling, and maintaining a welcoming atmosphere for guests.

Requirements include a High School Diploma or GED, 3 years of slot supervisory experience, and 1 year of cash handling.

Qualifications

• Requires High School Diploma or GED.
• Minimum 3 years of casino/slot supervisory experience.
• Minimum 1 year of heavy-volume cash handling experience.

Responsibilities

• Assist slot shift manager and slot manager; resolve guest issues professionally.
• Ensure area tidiness and report incidents to management.
• Schedule shifts and monitor staff performance per SOPs.
• Supervise Floor Attendants and administer personnel actions.
• Greet guests and promote efficient, courteous service.

Skills

Supervisory experience

Guest service

Communication skills

Spanish language

Education

High School Diploma or GED

Three years casino/slot supervisory experience

One year cash handling experience

Tools

Microsoft applications

Job description

Isleta Resort & Casino in Albuquerque, NM is seeking a Slot Supervisor to oversee slots operations on a shift, ensuring world-class guest service while adhering to tribal, federal, and Isleta regulations. The role involves supervising Floor Attendants, managing scheduling, and maintaining a welcoming atmosphere for guests.

Requirements include a High School Diploma or GED, 3 years of slot supervisory experience, and 1 year of cash handling.