Slot Floor Supervisor - Lead & Elevate Guest Service

Fantasy Springs Resort; Indio, Northern (CA, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Fantasy Springs Resort in Indio, CA seeks a Slot Supervisor to oversee Slot Attendants and ensure top-tier guest service on the casino floor. The role reports to Slot Shift Manager and requires strong writing and numeric decision-making skills, with prior supervisory experience preferred.

You must be 21+ with a high school diploma or GED and a commitment to regulatory compliance. Responsibilities include processing jackpots and W-2g’s, maintaining staffing levels, coaching staff through reviews,

Qualifications

• Must have a High School Diploma or GED.
• 21 years of age or older.
• Previous slot supervisory experience preferred or promotion from within the organization.
• Good writing, mathematics and decision making skills required.

Responsibilities

• Process jackpots and W-2g’s over $1,200.
• Supervises slot attendants, ensuring guest service standards and staffing levels.
• Coach and counsel slot attendants, including writing annual reviews and disciplinary action.
• Ensure a positive customer experience.
• Adhere to all regulations, policies and procedures including MICS, TICS and Title 31.

Skills

Leadership

Written communication

Mathematics

Decision making

Education

High School Diploma or GED

Job description

Fantasy Springs Resort in Indio, CA seeks a Slot Supervisor to oversee Slot Attendants and ensure top-tier guest service on the casino floor. The role reports to Slot Shift Manager and requires strong writing and numeric decision-making skills, with prior supervisory experience preferred.

You must be 21+ with a high school diploma or GED and a commitment to regulatory compliance. Responsibilities include processing jackpots and W-2g’s, maintaining staffing levels, coaching staff through reviews,