Slot Floor Supervisor - Tech, Service & Team Lead

CASINO APACHE TRAVEL CENTER; Mescalero (NM); On-site; USD 42,000 - 65,000; Full time

Job summary

Casino Apache Travel Center in Mescalero, NM, seeks a Slot Supervisor to oversee slot floor operations, lead attendants and technicians, and ensure optimal machine performance and guest service. You will manage tasks, resolve guest issues, and maintain compliance with gaming regulations.

Responsibilities include scheduling, training, preventative maintenance coordination, and ensuring a neat, secure slot area. High school diploma required; gaming license is essential.

Qualifications

• High school diploma or GED required.
• 1-2 years of experience in slot operations, technical maintenance, or supervisory roles preferred.
• Electrical/mechanical experience in troubleshooting slot machines is a plus.
• Must be able to obtain and maintain a gaming license.

Responsibilities

• Supervise slot floor operations and team members including attendants and technicians.
• Assign daily tasks and monitor performance to ensure operational efficiency.
• Respond to and resolve guest complaints and machine malfunctions promptly.
• Perform and oversee slot machine transactions, maintenance, and repairs.
• Train team members on customer service, technical procedures, and safety standards.
• Maintain cleanliness and organization of slot areas and machines.
• Draft team member schedules and approve time-off requests.
• Ensure adherence to all regulatory, departmental, and casino policies.
• Provide service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.

Skills

Slot operations

Team supervision

Customer service

Technical maintenance

Education

High school diploma

Tools

Electrical troubleshooting

Slot machine maintenance

Job description

Casino Apache Travel Center in Mescalero, NM, seeks a Slot Supervisor to oversee slot floor operations, lead attendants and technicians, and ensure optimal machine performance and guest service. You will manage tasks, resolve guest issues, and maintain compliance with gaming regulations.

Responsibilities include scheduling, training, preventative maintenance coordination, and ensuring a neat, secure slot area. High school diploma required; gaming license is essential.