Slot Floor Specialist — Create Jackpot Moments & Fun

PENN Entertainment, Inc.; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

PENN Entertainment, Inc. in Chicago is seeking a slot attendant to enhance guests' experience and drive a fun, high-energy environment on the casino floor. You will ensure accurate payouts, handle cash and paperwork, and maintain equipment and area safety.

The role requires a High School Diploma, strong customer service, excellent communication, and the ability to work with a team in a fast-paced setting. Training on promotions and game knowledge is provided on site.

Qualifications

• Excellent customer service required.
• Strong communication skills.
• Able to maintain confidentiality and professionalism.
• High energy and the ability to sustain pace during shifts.
• Basic math skills.
• Ability to collaborate and communicate with team members at all levels.

Responsibilities

• Enhances guests' slot entertainment by creating a fun, high-energy environment during slot wins.
• Exhibits upbeat, attentive behavior during guest interactions.
• Communicates clearly how Slot Floor functions (ticket in/ticket out).
• Responds to guests in order for service requests (slot dispatch, candle lights, radio) while meeting service standards.
• Verifies and countersigns hand-paid jackpots.
• Keeps slot areas clean, secure, and well maintained.
• Corrects minor machine malfunctions (coin jams, printer errors, bill validators, slot lights).
• Participates in slot machine upgrades and new initiatives.
• Adheres to regulatory, departmental, and company policies; maintains valid licenses.
• Maintains monetary and paperwork accuracy and reconciles bank/wallet at shift end.
• Keeps informed about promotions and services and explains games to customers.
• Maintains in-depth game knowledge and proactively explains games to customers.

Job description

PENN Entertainment, Inc. in Chicago is seeking a slot attendant to enhance guests' experience and drive a fun, high-energy environment on the casino floor. You will ensure accurate payouts, handle cash and paperwork, and maintain equipment and area safety.

The role requires a High School Diploma, strong customer service, excellent communication, and the ability to work with a team in a fast-paced setting. Training on promotions and game knowledge is provided on site.