Slot Floor Operations Specialist

Paycom - ATS; Dubuque (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Q Casino + Resort is seeking a Slot Attendant to support slot operations on the floor. The role requires compliance with regulations, and delivering proactive customer service to guests in a high-noise, smoky environment.

Responsibilities include processing ticket fills and jackpots, authorizing payouts, circulating the floor, and performing minor repairs as needed. Flexibility for nights and weekends is needed to meet guest demand.

Qualifications

• High School diploma or equivalency certificate.
• Good cash handling skills and ability to stay organized.

Responsibilities

• Ensure compliance with all regulations, Internal Controls and policies.
• Resolve customer problems and provide proactive service.
• Perform ticket fills & jackpot payments.
• Authorize slot payouts.
• Circulate the slot floor to maintain cleanliness and ensure proper operation.
• Perform minor repairs (printer issues, jams, etc.).
• Assist guests by pushing in chairs and clearing cups as needed.

Skills

Customer service

Cash handling

Problem solving

Mechanical aptitude

Education

High School diploma

Tools

Slot machines

Small hand tools

Job description

Q Casino + Resort is seeking a Slot Attendant to support slot operations on the floor. The role requires compliance with regulations, and delivering proactive customer service to guests in a high-noise, smoky environment.

Responsibilities include processing ticket fills and jackpots, authorizing payouts, circulating the floor, and performing minor repairs as needed. Flexibility for nights and weekends is needed to meet guest demand.