Slot Service Specialist - Part Time

PENN Entertainment, Inc.; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

PENN Entertainment, Inc. in Chicago is seeking a slot attendant to enhance guests' experience and drive a fun, high-energy environment on the casino floor. You will ensure accurate payouts, handle cash and paperwork, and maintain equipment and area safety.

The role requires a High School Diploma, strong customer service, excellent communication, and the ability to work with a team in a fast-paced setting. Training on promotions and game knowledge is provided on site.

Qualifications

• Excellent customer service required.
• Strong communication skills.
• Able to maintain confidentiality and professionalism.
• High energy and the ability to sustain pace during shifts.
• Basic math skills.
• Ability to collaborate and communicate with team members at all levels.

Responsibilities

• Enhances guests' slot entertainment by creating a fun, high-energy environment during slot wins.
• Exhibits upbeat, attentive behavior during guest interactions.
• Communicates clearly how Slot Floor functions (ticket in/ticket out).
• Responds to guests in order for service requests (slot dispatch, candle lights, radio) while meeting service standards.
• Verifies and countersigns hand-paid jackpots.
• Keeps slot areas clean, secure, and well maintained.
• Corrects minor machine malfunctions (coin jams, printer errors, bill validators, slot lights).
• Participates in slot machine upgrades and new initiatives.
• Adheres to regulatory, departmental, and company policies; maintains valid licenses.
• Maintains monetary and paperwork accuracy and reconciles bank/wallet at shift end.
• Keeps informed about promotions and services and explains games to customers.
• Maintains in-depth game knowledge and proactively explains games to customers.

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Enhances guests' slot entertainment by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck.
• Displays attentive, upbeat, and enthusiastic behavior during each guest interaction throughout the shift.
• Clearly communicates functionality of Slot Floor (i.e., ticket in/ticket out).
• Responds to the guests in the correct order for service requests, including but not limited to Slot Dispatch, slot candle lights, radio, and customers while meeting or exceeding departmental service standards.
• Verifies and countersigns hand-paid jackpots.
• Keeps slot areas clean, secure, and well maintained.
• Corrects minor machine malfunctions including coin jams, printer errors, bill validators, and slot light repairs.
• Participates in slot machine upgrades and implementing new initiatives.
• Adheres to regulatory, departmental, and company policies in an ethical manner including those pertaining to federal and state regulator laws and guidelines; ensures required gaming licenses are valid and up to date.
• Maintains monetary and paperwork accuracy within departmental standards.
• Accurately pays jackpots, performs buy-in transactions with slot players, and counts and reconciles bank/wallet at end of shift.
• Actively stays informed of continually changing promotional events and services.
• Maintains in-depth game knowledge and proactively explains games to customers.

Requirements

• High School Diploma or equivalent required.
• Previous money handling experience preferred.
• Must have excellent customer service and communication skills.
• Basic math skills required. - Ability to sustain a high level of confidentiality and professionalism.
• Ability to maintain a high level of energy.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must be highly organized and detail oriented.