Slot Floor Lead - Elevate Guest Experience & Wins

Caesars Entertainment; Elgin (IL); On-site; USD 10,000 - 15,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

Paid Time Off

Education Assistance

Team Member Discounts

Job summary

Caesars Entertainment in Elgin, IL is seeking a Slot Floorperson to authorize jackpots and fix minor electronic gaming device issues while addressing guest needs. You will patrol sections, celebrate wins to enhance the guest experience, and drive loyalty through proactive guest interactions.

Requirements include being 21+, ability to obtain an Illinois Gaming License, strong English, and excellent guest service and communication skills.

Qualifications

• Must be 21+ years old to apply.
• Must obtain and maintain an active Illinois Gaming License.
• Ability to read, write and speak English; strong guest service skills.
• Able to lift up to 15 lbs.

Responsibilities

• Patrol assigned sections to surprise and delight guests; celebrate slot wins and heighten guest entertainment.
• Develop customer loyalty by delivering unparalleled guest interactions per initiatives.
• Explain Slot Floor functions (e.g., Fast Cash) to guests clearly.
• Respond to service requests (slot dispatch, candle lights, radios) and countersign hand-paid jackpots.
• Resolve guest complaints using Service Recovery with urgency and empathy.
• Keep slot areas clean, secure, and well maintained; maintain professional appearance.

Skills

Guest service

Communication

Teamwork

Stamina

Job description

Caesars Entertainment in Elgin, IL is seeking a Slot Floorperson to authorize jackpots and fix minor electronic gaming device issues while addressing guest needs. You will patrol sections, celebrate wins to enhance the guest experience, and drive loyalty through proactive guest interactions.

Requirements include being 21+, ability to obtain an Illinois Gaming License, strong English, and excellent guest service and communication skills.