Slot Floor Concierge & Jackpot Payout Specialist

Mount Airy Casino Resort; Mount Pocono (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Mount Airy Casino Resort in Mount Pocono, PA is hiring a Slot Attendant responsible for providing outstanding guest service, responding to customer needs, handling hand pay jackpots, and keeping ticket paper stocked. The role requires adherence to internal controls and regulatory guidelines.

Responsibilities include assisting guests on the slot floor, resolving complaints professionally, and maintaining security of equipment.

Qualifications

• Must be a minimum of 18 years of age or older upon employment.
• High School Diploma is required.
• Previous customer service experience is preferred.
• Must have the ability to deal effectively and interact well with the employees throughout all levels of the Mount Airy Casino Resort.
• Must be able to be approved for and maintain a valid license as required by the PA Gaming Control Board.
• Must have ability to deal affectively and interact well with customers and employees.
• Must demonstrate leadership, fairness and sensibility to the customers and employees.

Responsibilities

• Maintains a constant presence on the slot floor looking for and responding to guests that require assistance with slot machines.
• Provides courteous and helpful information to guests and to their complaints in a considerate, professional and positive manner.
• Completes manual jackpot payouts.
• Refills ticket printers with voucher paper.
• Makes minor repairs on slot machines.
• Maintains security of keys, radio and pagers issued to them.
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times.
• Shall act as signatory on jackpots as detailed the internal controls.
• Creates player cards.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Attends all necessary training meetings.
• Assists in other projects as directed.

Skills

Customer service

English proficiency

Education

High School Diploma

Job description

Mount Airy Casino Resort in Mount Pocono, PA is hiring a Slot Attendant responsible for providing outstanding guest service, responding to customer needs, handling hand pay jackpots, and keeping ticket paper stocked. The role requires adherence to internal controls and regulatory guidelines.

Responsibilities include assisting guests on the slot floor, resolving complaints professionally, and maintaining security of equipment.