Slot Floor Operations Lead

Hollywood Casino St. Louis; St. Louis (MO); On-site; USD 28,000 - 39,000; Full time

Job summary

Penn Entertainment, at Hollywood Casino St. Louis, is seeking a supervisor to lead daily operations in the casino department.

You will supervise staff, assist with scheduling, and ensure adherence to budget and safety standards while upholding exceptional guest experiences. The role emphasizes strong communication, problem-solving, and compliance with regulatory requirements, with a starting wage noted and a commitment to Total Rewards benefits.

Qualifications

• Must be at least 21 years of age.
• Proficient in Microsoft Excel and Word; knowledge of Slot operating systems.
• Excellent written and oral communication skills.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as needed.

Responsibilities

• Provide guidance and daily supervision to staff; help achieve departmental goals and profit objectives.
• Coordinate scheduling with the manager to ensure guest satisfaction.
• Assist with compliance to departmental budgets and financial controls.
• Deliver superior customer service and uphold company standards and programs.
• Authorize or verify jackpot payments when applicable and report any issues to management.

Skills

Customer service

Scheduling

Budget compliance

Written and verbal communication

Team supervision

Tools

Microsoft Excel

Microsoft Word

Slot operating systems

Job description

Penn Entertainment, at Hollywood Casino St. Louis, is seeking a supervisor to lead daily operations in the casino department.

You will supervise staff, assist with scheduling, and ensure adherence to budget and safety standards while upholding exceptional guest experiences. The role emphasizes strong communication, problem-solving, and compliance with regulatory requirements, with a starting wage noted and a commitment to Total Rewards benefits.