Casino Operations Lead: Games & Team Management

PENN Entertainment, Inc.

Northern (KY)

On-site

USD 70,000 - 95,000

Full time

2 days ago

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Job summary

PENN Entertainment, Inc. is seeking a casino operations leader to oversee table games and slot operations, ensuring guest satisfaction and game integrity. You will supervise a large team, schedule operations, and enforce procedures across all gaming activities.

The role requires strong leadership, extensive knowledge of casino operations, and compliance with licensing and regulatory requirements. A background in guest service and staff development is essential.

Qualifications

Bachelor’s degree required; 5+ years in table games/slot ops management preferred.
Excellent written and oral communication; ability to read, analyze, interpret procedures and regulations; produce reports.
Ability to calculate figures and perform business math.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret and follow complex instructions; license with state gaming commission annually.
Must be at least 21 years old and have management experience in casino operations.
Knowledge of database software for operations tracking.

Responsibilities

Promote outstanding guest relations while managing the operation of all games.
Schedule opening/closing of games and maintain table inventory.
Supervise up to 100 Cast Members in the Casino Operations Department.
Interview, hire, train, and evaluate staff; plan and direct work; manage performance.
Ensure compliance with policies, laws, and licensing requirements.