Casino Operations Leader - Elevate Guest Experience & Profit

PENN Entertainment, Inc.; Bossier City (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

PENN Entertainment, based in Louisiana, is seeking a Table Games/Slots Operations leader to supervise a designated shift within Casino Operations. You will oversee all table games and slots activities, ensure guest satisfaction, and manage staff schedules while controlling labor costs.

The role requires strong English communication, leadership experience, and knowledge of slot systems. Candidates should be able to navigate budgets and maintain regulatory compliance across shifts, including

Qualifications

• Bachelor's degree required or 5+ years in a leadership role in Table Games/Slots
• Excellent written and verbal communication; fluent in English
• Proficient in Microsoft Office and slot operating systems

Responsibilities

• Supervise staff and daily management of a designated shift in Casino Operations
• Oversee all games, game protection, and table games/slots operations on shift
• Manage schedules to meet staffing objectives and guest satisfaction while controlling labor costs
• Assist in budget process and ensure regulatory budget adherence and reporting
• Maintain integrity of daily Table Games/Slots operations and oversee gaming floor
• Monitor payouts and ensure accurate payout amounts to customers
• Ensure confidentiality and professional conduct in all departmental matters

Skills

Communication

Leadership

Confidentiality

Microsoft Office

English fluency

Problem solving

Education

Bachelor's degree

Tools

Slot operating systems

Job description

PENN Entertainment, based in Louisiana, is seeking a Table Games/Slots Operations leader to supervise a designated shift within Casino Operations. You will oversee all table games and slots activities, ensure guest satisfaction, and manage staff schedules while controlling labor costs.

The role requires strong English communication, leadership experience, and knowledge of slot systems. Candidates should be able to navigate budgets and maintain regulatory compliance across shifts, including