Casino Operations Lead — Shift Manager

ViziRecruiter,LLC.; Northern (KY); On-site; USD 40,000 - 70,000; Full time

Job summary

PENN Entertainment is seeking a Slot/ Games Supervisor to oversee slot and table game operations at our property. You will schedule staff, supervise jackpots, and ensure adherence to policies and Illinois Gaming Board regulations.

The role requires strong customer service, leadership, and a solid understanding of casino operations. Candidates must meet experience requirements and communicate effectively with guests and team members.

Qualifications

• Knowledge of games and dealing techniques, or knowledge of slot operations.
• Must be a current Slot or Games Supervisor for at least 3 years at the Hollywood Casino.
• Must understand the English language.

Responsibilities

• Provide high level customer service to guests and team members.
• Coach, motivate, and evaluate casino staff to ensure superior service and compliance.
• Review daily staffing levels for proper coverage.
• Create work schedules for Slot and Table Games on assigned shifts.
• Approve jackpots up to the established level and complete necessary forms.
• Open and close wallet banks and train new team members.
• Complete reports on variances, attendance, or shortages.
• Investigate and resolve guest complaints according to procedures.
• Ensure compliance with internal controls and Illinois Gaming Board regulations.

Skills

Slot operations knowledge

Education

High school diploma

Job description

PENN Entertainment is seeking a Slot/ Games Supervisor to oversee slot and table game operations at our property. You will schedule staff, supervise jackpots, and ensure adherence to policies and Illinois Gaming Board regulations.

The role requires strong customer service, leadership, and a solid understanding of casino operations. Candidates must meet experience requirements and communicate effectively with guests and team members.