Beverage Operations Supervisor - Casino Guest Experience

Hollywood Casino St. Louis

St. Louis (MO)

On-site

USD 45,000 - 55,000

Full time

2 days ago

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Job summary

Hollywood Casino St. Louis is seeking a supervisor to lead and develop a team, ensuring guest service excellence and regulatory compliance. You will help implement policies, manage training, and oversee daily operations, including opening/closing the outlet and inventory control.

The role requires 2–3 years of supervisory experience, strong interpersonal skills, and proficiency with Microsoft Outlook. Availability for all shifts, including holidays, is expected, and candidates must be at least

Qualifications

2-3 years prior experience as a supervisor or leadership role.
Ability to interact with guests, staff and colleagues in a diplomatic and tactful manner.
Must be proficient in Microsoft Outlook programs.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Must be at least 21 years of age.

Responsibilities

Staff, schedule, evaluate, train, develop and monitor team members.
Assist in developing and implementing policies, procedures and rules to promote compliance.
Establish and maintain training procedures to ensure guest service standards.
Open and close work area at scheduled times; ensure cleanliness and security of assets.
Monitor team members and direct coaching as needed.
Responsible for ordering and maintaining inventory for assigned outlet.
Perform other duties as assigned by management.