Slot Floor Lead — Night Shift & Growth

WarHorse Gaming LLC; Lincoln (NE); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K with immediate vesting & company

Quarterly incentive program

Vacation, holiday & sick days

Discounted meal program

Job summary

WarHorse Gaming Lincoln, LLC is seeking a Slot Floor Supervisor in Lincoln, NE to oversee daily slot floor operations and drive superb guest service. The role requires supervisory duties, scheduling, and strict adherence to internal controls and gaming regulations.

You'll manage team activities, verify jackpots, and ensure compliance with reporting requirements while supporting a fast-paced casino environment and a strong guest experience.

Qualifications

• Must be 21 years of age or older.
• High school diploma, GED, or equivalent experience.
• Minimum of three years in a guest service environment.
• Strong organizational skills and attention to detail.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office Suite or related software.
• Ability to use mobile devices, tablets, and touchscreen technology.

Responsibilities

• Oversee daily slot floor operations in accordance with company policies, procedures, and regulatory requirements
• Support and reinforce exceptional guest service standards across the Slot Operations team
• Assist with developing and implementing customer service strategies for Slot Operations
• Pay and/or verify jackpots over predetermined thresholds in accordance with Internal Controls
• Create and manage daily and weekly staff schedules based on operational needs
• Ensure compliance with federal currency transaction reporting requirements
• Respond to guest concerns professionally, demonstrating empathy, active listening, and follow-through
• Maintain accountability for assigned keys, radios, handheld devices, and other company-issued equipment
• Attend all required training sessions and operational meetings
• Follow the Company Compulsive and Problem Gambling Plan, including regulations prohibiting service to minors or intoxicated guests
• Maintain scheduling flexibility to support business demands
• Perform other duties as assigned

Skills

Guest service

Organizational skills

Analytical thinking

MS Office

Mobile devices usage

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

WarHorse Gaming Lincoln, LLC is seeking a Slot Floor Supervisor in Lincoln, NE to oversee daily slot floor operations and drive superb guest service. The role requires supervisory duties, scheduling, and strict adherence to internal controls and gaming regulations.

You'll manage team activities, verify jackpots, and ensure compliance with reporting requirements while supporting a fast-paced casino environment and a strong guest experience.