Dynamic Slot Floor Supervisor

Ho-Chunk, Inc.; Lincoln (NE); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

Federal Employees Medical Coverage

Full Insurance Coverage offerings

401K with Immediate Vesting & Company 

Quarterly Incentive Program

Vacation, Holiday & Sick Days

Discounted Meal Program

Job summary

Ho-Chunk, Inc. via WarHorse Gaming Lincoln, LLC seeks a Slot Floor Supervisor to oversee daily slot operations, ensuring guest service excellence and compliance in a fast-paced casino setting.

The role supports shift leadership, scheduling, and operational oversight, including adherence to internal controls and gaming regulations. Evening, weekend, and holiday availability is required.

Qualifications

• Must be 21 years of age or older.
• High school diploma, GED, or equivalent experience.
• Minimum of three (3) years of experience in a guest service or customer service–driven environment.
• Strong organizational skills and attention to detail.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office Suite or related software.
• Ability to use mobile devices, tablets, and touchscreen technology.

Responsibilities

• Oversee daily slot floor operations in accordance with company policies, procedures, and regulatory requirements.
• Support and reinforce exceptional guest service standards across the Slot Operations team.
• Assist with developing and implementing customer service strategies for Slot Operations.
• Pay and/or verify jackpots over predetermined thresholds in accordance with Internal Controls.
• Create and manage daily and weekly staff schedules based on operational needs.
• Ensure compliance with federal currency transaction reporting requirements.
• Respond to guest concerns professionally, demonstrating empathy, active listening, and follow-through.
• Maintain accountability for assigned keys, radios, handheld devices, and other company-issued equipment.
• Attend all required training sessions and operational meetings.
• Follow the Company Compulsive and Problem Gambling Plan, including regulations prohibiting service to minors or intoxicated guests.
• Maintain scheduling flexibility to support business demands.
• Perform other duties as assigned

Skills

Guest service

Organization

Analytical thinking

Problem solving

MS Office

Mobile devices

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Ho-Chunk, Inc. via WarHorse Gaming Lincoln, LLC seeks a Slot Floor Supervisor to oversee daily slot operations, ensuring guest service excellence and compliance in a fast-paced casino setting.

The role supports shift leadership, scheduling, and operational oversight, including adherence to internal controls and gaming regulations. Evening, weekend, and holiday availability is required.