Table Games Floor Lead | Empower Teams & Guest Experience

WarHorse Gaming; Lincoln (NE); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Full insurance

401K with Day 1 Vesting

Company match

Quarterly incentive program

Vacation, holidays & sick days

Meal discount

Job summary

WarHorse Gaming Lincoln, LLC, a division of Ho-Chunk, Inc., is seeking a Table Games Floor Supervisor to oversee daily table games operations at our Lincoln, NE location. You will provide direction to dealers, monitor game activity, and ensure compliance with gaming regulations and internal controls.

The role requires 3 years of table games experience, strong leadership and customer service skills, and the ability to manage schedules for swing shifts including evenings and holidays.

Qualifications

• Must be 21 years of age or older.
• High school diploma, GED, or equivalent experience.
• Three (3) years of experience in table games operations, including time spent as a Dealer, Floor Supervisor, or Pit Supervisor.
• Strong understanding of table game rules, regulations, and internal control systems.
• Excellent organizational, leadership, and customer service skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite or related software.
• Working knowledge of player tracking systems and complimentary guidelines consistent with industry standards.
• Commitment to guest service excellence and ethical conduct.

Responsibilities

• Supervise, coach, and direct dealers to ensure proper execution of all table games procedures and compliance with gaming regulations.
• Monitor game activity, wager amounts, and player behavior to identify irregularities or potential issues.
• Track and document guest play, including purchase amounts, wins/losses, and average bet size.
• Maintain appropriate table inventory levels and coordinate fills and credits.
• Issue and inspect playing cards and dice at the beginning of each shift for irregularities or defects.
• Assist with scheduling, training, evaluations, and disciplinary actions for table games team members.
• Support ongoing team member development through mentorship, communication, and feedback.
• Investigate and resolve guest concerns in a professional and timely manner.
• Enforce all safety regulations and ensure compliance with internal controls, policies, and procedures.
• Maintain strict confidentiality of company, guest, and team member information.
• Collaborate with management to recommend improvements to table games operations and guest experience.
• Perform additional duties as assigned.

Skills

Organizational

Leadership

Customer Service

Analytical

Problem-Solving

Microsoft Office

Player Tracking Systems

Ethical Conduct

Education

High school diploma

Tools

Microsoft Office Suite

Job description

WarHorse Gaming Lincoln, LLC, a division of Ho-Chunk, Inc., is seeking a Table Games Floor Supervisor to oversee daily table games operations at our Lincoln, NE location. You will provide direction to dealers, monitor game activity, and ensure compliance with gaming regulations and internal controls.

The role requires 3 years of table games experience, strong leadership and customer service skills, and the ability to manage schedules for swing shifts including evenings and holidays.