Slot Floor Lead - Guest Experience & Operations

WarHorse Gaming; Lincoln (NE); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Federal Employees Medical Coverage

Full Insurance Coverage offerings

401K with Immediate Vesting & Company

Company Match

Quarterly Incentive Program

Vacation, Holiday & Sick Days

Discounted Meal Program

Job summary

WarHorse Gaming Lincoln, LLC seeks a full-time Slot Floor Supervisor in Lincoln, NE. The role oversees daily slot floor operations, ensuring guest service excellence and regulatory compliance during a grave shift, with schedule variation including evenings, weekends, and holidays.

Responsibilities include staff scheduling, jackpot verification, and adherence to internal controls. Candidates should have strong organizational, analytical, and customer-service skills and be proficient with

Qualifications

• Must be 21 years of age or older.
• High school diploma, GED, or equivalent experience.
• Minimum of three (3) years in a guest service or customer service–driven environment.
• Strong organizational skills and attention to detail.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office Suite or related software.
• Ability to use mobile devices, tablets, and touchscreen technology.

Responsibilities

• Oversee daily slot floor operations in accordance with company policies, procedures, and regulatory requirements.
• Support and reinforce exceptional guest service standards across the Slot Operations team.
• Assist with developing and implementing customer service strategies for Slot Operations.
• Pay and/or verify jackpots over predetermined thresholds in accordance with Internal Controls.
• Create and manage daily and weekly staff schedules based on operational needs.
• Ensure compliance with federal currency transaction reporting requirements.
• Respond to guest concerns professionally, demonstrating empathy, active listening, and follow-through.
• Maintain accountability for assigned keys, radios, handheld devices, and other company-issued equipment.

Skills

Customer service

Organizational skills

Analytical thinking

Problem solving

Microsoft Office

Mobile devices

Education

High school diploma or GED

Equivalent experience

Tools

Microsoft Office Suite

Slot systems

Job description

WarHorse Gaming Lincoln, LLC seeks a full-time Slot Floor Supervisor in Lincoln, NE. The role oversees daily slot floor operations, ensuring guest service excellence and regulatory compliance during a grave shift, with schedule variation including evenings, weekends, and holidays.

Responsibilities include staff scheduling, jackpot verification, and adherence to internal controls. Candidates should have strong organizational, analytical, and customer-service skills and be proficient with