Slot Floor Lead - Guest Experience & Compliance

WarHorse Gaming; Lincoln (NE); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Federal Employees Medical Coverage

Full Insurance Coverage

401K with Immediate Vesting & Company+

Quarterly Incentive Program

Vacation, Holiday & Sick Days

Discounted Meal Program

Job summary

WarHorse Gaming Lincoln, LLC is seeking a Slot Floor Supervisor to oversee daily slot floor operations on a swing shift in Lincoln, NE. The role focuses on exceptional guest service, team supervision, and adherence to internal controls and gaming regulations to ensure smooth, compliant operations.

The position requires at least 3 years in a guest-service environment, strong organizational skills, and proficiency with Microsoft Office and mobile devices.

Qualifications

• Must be 21 years of age or older.
• High school diploma, GED, or equivalent experience.
• Minimum of three years in a guest service/customer-service environment.
• Strong organizational skills and attention to detail.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office Suite or related software.
• Ability to use mobile devices, tablets, and touchscreen technology.

Responsibilities

• Oversee daily slot floor operations in line with company policies, procedures, and regulatory requirements.
• Support and reinforce exceptional guest service standards across the Slot Operations team.
• Assist with developing and implementing customer service strategies for Slot Operations.
• Pay and verify jackpots over predetermined thresholds in accordance with Internal Controls.
• Create and manage daily and weekly staff schedules based on operational needs.
• Ensure compliance with federal currency transaction reporting requirements.
• Respond to guest concerns professionally, demonstrating empathy, active listening, and follow-through.
• Maintain accountability for assigned keys, radios, handheld devices, and other company-issued equipment.
• Attend all required training sessions and operational meetings.
• Follow the Company Compulsive and Problem Gambling Plan, including regulations prohibiting service to minors or intoxicated guests.
• Maintain scheduling flexibility to support business demands.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Problem solving

Microsoft Office

Mobile devices

Education

High school diploma

Tools

Microsoft Office Suite

Job description

WarHorse Gaming Lincoln, LLC is seeking a Slot Floor Supervisor to oversee daily slot floor operations on a swing shift in Lincoln, NE. The role focuses on exceptional guest service, team supervision, and adherence to internal controls and gaming regulations to ensure smooth, compliant operations.

The position requires at least 3 years in a guest-service environment, strong organizational skills, and proficiency with Microsoft Office and mobile devices.