Slot Operations Supervisor: Guest Experience & Compliance

WarHorse Gaming; Omaha (NE); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Federal Employees Medical Coverage

Comprehensive Medical, Dental, and Vis

401(k) with Immediate Vesting and to

Quarterly Incentive Program

Vacation, Holiday, and Sick Time

Discounted Team Member Meal Program

Job summary

WarHorse Gaming Omaha – Graves is seeking a Slot Floor Supervisor to oversee the daily operations of the Slot Operations on the assigned shift, ensuring compliance with company policies, internal controls and state regulations while delivering exceptional guest service.

The role requires at least 3 years in a guest-service role within a high-volume casino, strong organizational and analytical abilities, and proficiency with Microsoft Office and slot systems.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED required; relevant experience may be considered.
• Minimum of three (3) years in guest service in a high-volume casino or resort environment.
• Strong organizational skills with exceptional attention to detail.
• Proven analytical, problem-solving, and decision-making abilities.
• Proficiency in Microsoft Office Suite; experience with slot systems strongly preferred.
• Technical understanding of a wide range of slot machines and systems with the ability to train others.
• Comfortable using mobile devices, touch-screen technology, smartphones, and tablet applications.
• Ability to learn and utilize player tracking systems and complimentary guidelines consistent with industry standards.

Responsibilities

• Oversee daily operations of Slot Operations on assigned shift.
• Ensure compliance with policies, internal controls, and regulations while delivering guest service.
• Develop and implement strategies to deliver exceptional guest service inside Slot Operations.
• Pay and verify jackpots per Internal Controls.
• Create and manage daily and weekly team schedules.
• Ensure proper currency transaction reporting.
• Provide courteous, professional guest service; resolve concerns with empathy and ownership.
• Maintain security and accountability of keys, radios, devices.
• Attend meetings and training sessions.
• Read and comply with the Compulsive and Problem Gambling Plan; rules for minors and intoxicated guests.
• Maintain flexibility for varying schedules.
• Perform other duties as assigned.

Skills

Guest service

Customer service

Strong organizational skills

Analytical abilities

Problem solving

Microsoft Office

Slot systems

Slot machines knowledge

Train others

Mobile devices / touch-screen tech

Education

High school diploma or GED

Tools

Microsoft Office Suite

Slot systems

Job description

WarHorse Gaming Omaha – Graves is seeking a Slot Floor Supervisor to oversee the daily operations of the Slot Operations on the assigned shift, ensuring compliance with company policies, internal controls and state regulations while delivering exceptional guest service.

The role requires at least 3 years in a guest-service role within a high-volume casino, strong organizational and analytical abilities, and proficiency with Microsoft Office and slot systems.