Slot Floor Supervisor – Elevate Guest Experience

Ho-Chunk, Inc.; Lincoln (NE); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Federal Employees Medical Coverage

Full Insurance Coverage offerings

401K with Immediate Vesting & Company

Quarterly Incentive Program

Vacation, Holiday & Sick Days

Discounted Meal Program

Job summary

Ho-Chunk, Inc. and WarHorse Gaming Lincoln, LLC invite applications for a Slot Floor Supervisor in Lincoln, NE. This full-time role (swing shift) oversees daily slot floor operations, ensures compliance, and supports guest experience in a fast-paced casino setting.

The position requires 3+ years in guest service, strong organizational skills, and proficiency with MS Office and mobile devices. Competitive benefits and a quarterly incentive program are offered.

Qualifications

• Must be 21 years or older.
• High school diploma, GED, or equivalent experience.
• Minimum of three (3) years of guest service or customer service–driven environment.
• Strong organizational skills and attention to detail.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office Suite or related software.
• Ability to use mobile devices, tablets, and touchscreen technology.

Responsibilities

• Oversee daily slot floor operations in accordance with company policies, procedures, and regulatory requirements.
• Support and reinforce exceptional guest service standards across the Slot Operations team.
• Assist with developing and implementing customer service strategies for Slot Operations.
• Pay and/or verify jackpots over predetermined thresholds in accordance with Internal Controls.
• Create and manage daily and weekly staff schedules based on operational needs.
• Ensure compliance with federal currency transaction reporting requirements.
• Respond to guest concerns professionally, demonstrating empathy, active listening, and follow-through.
• Maintain accountability for assigned keys, radios, handheld devices, and other company-issued equipment.
• Attend all required training sessions and operational meetings.
• Follow the Company Compulsive and Problem Gambling Plan, including regulations prohibiting service to minors or intoxicated guests.
• Maintain scheduling flexibility to support business demands.
• Perform other duties as assigned.

Skills

Guest service

Organizational skills

Analytical thinking

Problem solving

MS Office proficiency

Mobile devices usage

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Ho-Chunk, Inc. and WarHorse Gaming Lincoln, LLC invite applications for a Slot Floor Supervisor in Lincoln, NE. This full-time role (swing shift) oversees daily slot floor operations, ensures compliance, and supports guest experience in a fast-paced casino setting.

The position requires 3+ years in guest service, strong organizational skills, and proficiency with MS Office and mobile devices. Competitive benefits and a quarterly incentive program are offered.