Sleep Sales Expert — Uncapped Commissions

Mattress Firm; Kannapolis (NC); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) with employer matching

Mental health resources

Medical, dental, vision plans

Get paid on-demand

Base pay or uncapped commission

Employee discounts on mattresses

Job summary

Mattress Firm in Kannapolis, NC is seeking a Sleep Expert to enhance the in-store experience as a trusted sleep authority, helping customers find their dream mattress and improving overall shopping with digital tools for a seamless omnichannel experience.

The role emphasizes customer focus, product knowledge, and a strong sales mentality while maintaining relationships after purchase. Compensation includes base pay or uncapped commissions, plus a 401(k) match and full benefits.

Qualifications

• Provide product knowledge information to customers and serve as subject matter expert.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Drive sales performance and KPIs while upholding company values.

Responsibilities

• Elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products.
• Execute Mattress Firm selling programs using digital tools and support a seamless omnichannel experience.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while upholding company values and initiatives.
• Maintain customer relationships during and after purchase and resolve issues.
• Stay aware of the competition and offerings from competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm in Kannapolis, NC is seeking a Sleep Expert to enhance the in-store experience as a trusted sleep authority, helping customers find their dream mattress and improving overall shopping with digital tools for a seamless omnichannel experience.

The role emphasizes customer focus, product knowledge, and a strong sales mentality while maintaining relationships after purchase. Compensation includes base pay or uncapped commissions, plus a 401(k) match and full benefits.