Sleep Expert: Uncapped Commissions & Growth

Mattress Firm; Charlotte (NC); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

401(k) matching

Paid on-demand pay

Medical & dental & vision plans

Employee discounts

Mental health resources

Job summary

Mattress Firm in Charlotte, NC is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority. You will guide customers to the right mattress using digital tools and participate in omnichannel selling to create an engaging, customer-centered environment.

You will build relationships, share product knowledge, and drive sales performance while upholding company values. The role includes lifting heavy items up to 50 pounds and may involve evening and weekend

Qualifications

• Experience in retail sales is desirable.
• Act as subject matter expert on products and sleep solutions.
• Ability to drive sales and achieve KPIs while representing the brand.

Responsibilities

• Create an environment where the customer is at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders).
• Maintain awareness of competitors’ offerings and promotions.
• Leverage social media to positively impact brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales

Product knowledge

Relationship building

Communication

Job description

Mattress Firm in Charlotte, NC is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority. You will guide customers to the right mattress using digital tools and participate in omnichannel selling to create an engaging, customer-centered environment.

You will build relationships, share product knowledge, and drive sales performance while upholding company values. The role includes lifting heavy items up to 50 pounds and may involve evening and weekend