Sleep Product Specialist — In-Store & Digital Experience

Mattress Firm Inc.; Simi Valley (CA); On-site; USD 57,000 - 65,000; Full time

Benefits offered by this job

On‑the‑job training

401(k) with employer matching

Mental health and life resources

Medical/dental/vision plans

Get paid on‑demand

Base pay or uncapped commissions

Employee discounts on sleep products

Job summary

The Sleep Expert at Mattress Firm will elevate the in-store experience by serving as a trusted sleep authority and helping customers select best-in-class products. You will drive sales and KPIs using product knowledge, digital tools, and an omnichannel approach to create a customer-centered environment.

Responsibilities include building relationships, maintaining post-purchase support, monitoring competition, leveraging social media for brand awareness, and handling physical tasks up to 50

Qualifications

• Experience delivering outstanding customer service in retail environments.
• Ability to translate product knowledge into compelling customer recommendations.
• Strong communication and interpersonal skills to build trust with customers.

Responsibilities

• Elevate the in-store experience as a trusted sleep authority.
• Drive individual sales performance and meet KPIs.
• Support omnichannel selling with digital tools and curbside or in-store touchpoints.
• Maintain customer relationships post-purchase and assist with delivery reminders and issue resolution.
• Be aware of competition and promotions to optimize sales opportunities.
• Assist with merchandise and lifting up to 50 pounds.

Skills

Customer service

Sales

Product knowledge

Omnichannel selling

Relationship building

Job description

The Sleep Expert at Mattress Firm will elevate the in-store experience by serving as a trusted sleep authority and helping customers select best-in-class products. You will drive sales and KPIs using product knowledge, digital tools, and an omnichannel approach to create a customer-centered environment.

Responsibilities include building relationships, maintaining post-purchase support, monitoring competition, leveraging social media for brand awareness, and handling physical tasks up to 50