In-Store Sleep Expert & Customer Experience Specialist

Mattress Firm Inc.; San Clemente (CA); On-site; USD 61,000 - 73,000; Full time

Benefits offered by this job

Career growth

401(k) with employer matching

Mental health resources

Medical coverage

Dental coverage

Vision coverage

Get paid on-demand

Base pay or uncapped commission

Employee discounts on Mattress Firm

Job summary

The Sleep Expert at Mattress Firm will elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products. You will use digital tools to execute selling programs and support a seamless omnichannel environment centered on the customer.

You will build strong customer relationships, share technical product knowledge, drive sales performance, and handle post-purchase follow-ups while remaining aware of competitive offerings and brand initiatives.

Qualifications

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Job description

The Sleep Expert at Mattress Firm will elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products. You will use digital tools to execute selling programs and support a seamless omnichannel environment centered on the customer.

You will build strong customer relationships, share technical product knowledge, drive sales performance, and handle post-purchase follow-ups while remaining aware of competitive offerings and brand initiatives.