Sleep Expert & In-Store Experience Architect

Mattress Firm Inc.; Statesboro (GA); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

Mental health resources

Get paid on-demand

Base pay or uncapped commission

Employee discounts on Mattress Firm

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and providing best-in-class product knowledge. You will implement Mattress Firm selling programs using digital tools to support a seamless omnichannel customer journey that centers on the shopper.

The role emphasizes building strong customer relationships, meeting and exceeding sales KPIs, and leveraging social media to increase brand awareness.

Qualifications

• Strong focus on customer relationships in a retail setting.
• Ability to meet sales KPIs and demonstrate company values.
• Comfort with using digital tools to support selling programs.

Responsibilities

• Elevate in-store customer experience as a trusted sleep authority.
• Execute Mattress Firm selling programs with digital tools.
• Cultivate relationships to place the customer at the center.
• Provide knowledge about products and serve as subject matter expert.
• Drive sales performance and KPIs.
• Maintain relationships post-purchase and assist with delivery reminders.
• Monitor competition and industry promotions.
• Leverage social media to boost brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer relationships

Sales performance

Product knowledge

Omnichannel selling

Tools

Digital tools

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and providing best-in-class product knowledge. You will implement Mattress Firm selling programs using digital tools to support a seamless omnichannel customer journey that centers on the shopper.

The role emphasizes building strong customer relationships, meeting and exceeding sales KPIs, and leveraging social media to increase brand awareness.