Sleep Solutions Specialist In-Store Expert & Sales Champion

Mattress Firm Inc.; New Mexico; Vor Ort; USD 59.000 - 71.000; Vollzeit

Benefits dieser Stelle

Career growth opportunities

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription, and vis

Get paid on-demand

Base pay or uncapped commission

Employee discounts on Mattress Firms

Zusammenfassung

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience as a trusted authority on sleep products. You will drive sales through Mattress Firm programs and digital tools while nurturing relationships with customers from first contact through post-purchase support.

The role emphasizes product knowledge, strong customer service, and teamwork to deliver an engaging shopping environment and achieve performance targets.

Qualifikationen

• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and meet KPIs while upholding company values.

Aufgaben

• Elevate in-store experience as a Sleep Expert and trusted authority.
• Execute Mattress Firm selling programs with digital tools to support omnichannel engagement.
• Cultivate strong customer relationships and assist throughout the purchasing process.
• Maintain post-purchase follow-up to resolve issues and coordinate delivery reminders.
• Monitor competition and industry promotions to inform customers.
• Leverage social media to boost brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Kenntnisse

Customer service

Sales skills

Product knowledge

Relationship building

Digital tools

Jobbeschreibung

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience as a trusted authority on sleep products. You will drive sales through Mattress Firm programs and digital tools while nurturing relationships with customers from first contact through post-purchase support.

The role emphasizes product knowledge, strong customer service, and teamwork to deliver an engaging shopping environment and achieve performance targets.