Sleep Experience Specialist

Mattress Firm; Atwater (CA); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

401(k) matching

Medical/Dental/Vision plans

Get paid on-demand

Employee discounts on sleep products

Career growth opportunities

Mental health resources

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products. You will drive personalized service, build lasting relationships, and execute selling programs using digital tools to support an omnichannel approach.

This role focuses on customer-first engagement, product knowledge, and achieving sales KPIs while upholding Mattress Firm values.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products. You will drive personalized service, build lasting relationships, and execute selling programs using digital tools to support an omnichannel approach.

This role focuses on customer-first engagement, product knowledge, and achieving sales KPIs while upholding Mattress Firm values.