Sleep Expert: Elevate Care, Drive Sales, On-Demand Pay

Mattress Firm Inc.; Banning (CA); On-site; USD 67,000 - 83,000; Full time

Benefits offered by this job

401(k) with employer matching

Mental health resources

Medical, dental, prescription, and VSN

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority. You will provide product knowledge, execute Mattress Firm selling programs using digital tools, and support a seamless omnichannel experience that puts the customer at the center.

Focus on building relationships, driving sales KPIs, and maintaining client relationships after purchase. The role includes lifting 50+ pounds and contributing to brand awareness through social media.

Responsibilities

• Elevate and enhance the customer's in-store experience as a trusted sleep authority.
• Provide technical and product knowledge information to customers.
• Drive individual sales performance and KPIs while supporting company initiatives.
• Maintain customer relationships during and after purchase and resolve issues.
• Monitor competition and leverage social media to boost brand awareness.
• Work with selling programs and digital tools to create an engaging environment.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales

Product knowledge

Relationship building

Omnichannel

Social media

Lifting 50+ pounds

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority. You will provide product knowledge, execute Mattress Firm selling programs using digital tools, and support a seamless omnichannel experience that puts the customer at the center.

Focus on building relationships, driving sales KPIs, and maintaining client relationships after purchase. The role includes lifting 50+ pounds and contributing to brand awareness through social media.