Sleep Expert & Product Authority for In-Store Sales

Mattress Firm; Colonial Heights (VA); On-site; USD 18,000 - 25,000; Full time

Job summary

Mattress Firm seeks a Sleep Expert to elevate the in-store experience as a trusted sleep authority, providing best-in-class products and supporting a seamless omnichannel experience that places the customer at the center.

The role focuses on creating a customer-centric environment, delivering product knowledge, driving sales, maintaining relationships, monitoring competitors, and leveraging social media to boost brand awareness, with the physical ability to lift 50+ pounds.

Qualifications

• Customer-centered service mindset and relationship-building abilities.
• Strong product knowledge and ability to act as a sleep authority.

Responsibilities

• Create an environment where the customer is at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Job description

Mattress Firm seeks a Sleep Expert to elevate the in-store experience as a trusted sleep authority, providing best-in-class products and supporting a seamless omnichannel experience that places the customer at the center.

The role focuses on creating a customer-centric environment, delivering product knowledge, driving sales, maintaining relationships, monitoring competitors, and leveraging social media to boost brand awareness, with the physical ability to lift 50+ pounds.