Sleep Expert & In-Store Experience Pro

Mattress Firm; Portland (OR); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Excellent career growth opportunities

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription, and vis

Get paid on-demand

Base pay or uncapped commission

Employee discounts on Mattress Firm

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience, acting as a sleep authority and guiding customers with best-in-class products. You will drive selling programs using digital tools and support a seamless omnichannel environment that centers the customer.

You will cultivate relationships, share technical knowledge, and contribute to meeting KPIs while aligning with company values. Physical tasks include lifting 50+ pounds and maintaining brand engagement.

Qualifications

• Experience in customer-facing retail or sales roles.
• Ability to convey product knowledge and recommend solutions.
• Proven ability to meet KPIs and sales targets.

Responsibilities

• Create an environment where the customer is at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales

Product knowledge

Relationship building

Digital tools

Tools

Digital tools

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience, acting as a sleep authority and guiding customers with best-in-class products. You will drive selling programs using digital tools and support a seamless omnichannel environment that centers the customer.

You will cultivate relationships, share technical knowledge, and contribute to meeting KPIs while aligning with company values. Physical tasks include lifting 50+ pounds and maintaining brand engagement.